Welcome to Sony’s support repair pages. We will guide you through the necessary steps to make your repair journey as pleasant and convenient as possible.
Step 1: What do I need and why do I need it?
Once you are confident that a repair is necessary, you’ll need some information near at hand.
Let’s go through the repair information checklist:
My product/model name
My serial number
Where can I find my model name or serial number?
Providing the model name & serial number allow us to exactly identify your product and get additional information that benefits your repair journey.
Your invoice helps your retailer to verify if your product is still within warranty. It also links your product with his or her database. Lost your invoice? Don’t worry, if your product is still within warranty, your retailer should have a digital copy.
Verify if your product is within warranty (see invoice), or have your extended warranty details near at hand. If you’re unsure about the warranty period in your country, check our overview.
My personal details
Name, address, e-mail and phone number.
Step 2: Describing your problem
Preparation is the key to success. A clear description of the issue will help the repair team on its way.
You can download and print our template to help you summarise the required information.
Download the template
Step 3: Locating and contacting your Sony Authorized Service Centre
Now that you have your complete file, it’s time to find an Authorized Service Centre (ASC). Use the ASC locator to find suitable ASC locations nearby.
Your ASC will guide you through the rest of the journey. Be sure to provide them with all the information you’ve gathered.
Click to find your authorized service center
Additional tips & tricks (if applicable to your product type)
Create a backup of your data:
When a product undergoes repair, it will be restored to its original factory settings. This means that all the data stored on the device, such as music or pictures, will be deleted. Sony is not responsible for any loss of personal files during a repair service, so we highly recommend that you create a backup of your files before sending us your product(s). You can do this by transferring your files to your computer, memory card or external USB storage device. The following articles give you step-by-step instructions:
Don’t include unnecessary items
Only send accessories with the equipment if they are relevant to the repair (e.g. a battery charger not working as intended). Make sure you've removed the following product, as these might be discarded, misplaced or damaged during service:
- Blu-ray Discs
- any memory cards
If any accessories are included with the main unit for the repair, it's important to specify which accessories have been included. This is to avoid potential disputes in the future. For example, if an attached accessory is not returned after the repair has been completed.
Sony is not responsible for damaged or misplaced storage or optical media.